Open position
Receptionist/Customer Service Representative
Supporting the customer experience behind premium packaging solutions
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Behind every positive customer experience is clear communication, dependable support, and attention to detail.
Carson, California
Onsite
Full time
Room for growth
About us
It’s in our nature
Our mission is to restore the connection between people, products, and nature.
At Miron, we believe exceptional packaging begins long before a product reaches the customer. It starts with trusted partnerships, careful sourcing and a shared commitment to quality.
For decades, we have worked with suppliers and partners around the world to create premium packaging solutions that combine functionality with refined design.
Miron is known worldwide for its signature violet glass, designed to help protect natural formulations from the harmful effects of light. Calaso, our sister company, complements this with premium closures and packaging components that complete the experience with precision and consistency.
Together, we help brands create packaging that protects product integrity while reinforcing a distinctive brand identity.
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About the role
What you’ll do
As Receptionist & Customer Service Representative, you help create a welcoming, responsive experience for our customers and visitors.
Working closely with customers, the sales team, and internal departments, you coordinate inquiries, orders, and day-to-day front office support to help ensure every interaction is handled with care, accuracy, and professionalism.
Manage incoming calls and respond to inquiries by phone, email, live chat, and in person
Serve as a key connection between customers and the Sales team
Route product inquiries, service questions, and orders accurately
Communicate with empathy and advocate for a positive customer experience
Identify customer needs and provide proactive solutions
Use company-approved scripts to ensure clear and consistent communication
Manage incoming leads, cases, and the Sales team inbox when needed
Log customer interactions, leads, and cases accurately and on time in the CRM
Support the Sales team with outreach and customer service activities
Assist with processing Return Merchandise Authorizations (RMAs)
Process Will Call cash and credit card transactions according to internal payment policies
Share customer insights and contribute to improvements in processes and service
Welcome visitors and maintain a professional, hospitable reception experience
Prepare the showroom and keep the reception area organized
Monitor and restock office supplies
Receive, sort, and distribute incoming mail and deliveries
Support filing, data entry, document management, and meeting coordination
Handle sensitive information with discretion and confidentiality
Provide additional administrative support to the team as needed
Process Will Call payments
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Day to day operations
What you can expect
A hands-on role where you’ll be an important connection between our customers, Sales team, and day-to-day office operations in Carson, California.
At Miron, you’ll work in a collaborative environment where clear communication, dependable service, and genuine care for the customer shape every interaction. You’ll also collaborate closely with our East Coast team, with regular communication and teamwork helping us stay connected and aligned across locations
You’ll have the opportunity to take ownership of a varied role, strengthen your customer service skills, and contribute to a consistently welcoming and professional experience.
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About you
You bring
2–3 years of experience
in customer service, with a bachelor’s degree preferred
Strong communication skills
with the ability to communicate clearly and professionally by phone, email, live chat, and in person
A customer-first mindset
with empathy, patience, and the ability to advocate for a positive customer experience
A structured and proactive approach
with strong organizational skills and the ability to multitask, prioritize, and stay composed in a varied role
Technical confidence
using CRM platforms such as Salesforce, Microsoft Office, cloud-based Teams, and call-queue phone systems
Strong problem-solving skills
with the ability to identify customer needs and provide proactive solutions
Professionalism and hospitality
with a commitment to creating a welcoming experience for customers, visitors, and colleagues
A collaborative mindset
with a willingness to share insights, support the Sales team, and contribute to process improvements
Discretion and reliability
with the ability to handle sensitive information confidentially and follow internal procedures
Reliable transportation
and availability to work on-site in Carson, California, Monday through Friday from 8:00 am to 5:00 pm
Bilingual communication
Fluency in English. Spanish is preferred but not required.
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Benefits & Compensation
What we offer
A competitive hourly rate ranging from $24.00 to $28.00 based on experience.
You’ll offered health, dental, and vision insurance. You will receive employer-paid long-term disability and life insurance. We also offer the option for a 401(k) with company matching up to 3%.
We also offer 16 paid holidays, paid vacation, and sick days (based on state requirements).
*Cannabis Exposure Notice
This position may involve exposure to cannabis odors, products, or related materials. Employees are expected to follow all company policies regarding workplace conduct, safety procedures, and compliance with applicable federal, state, and local regulations.
Equal Employment Opportunity
Miron & Calaso are equal-opportunity employers. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by law.
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Let’s connect
Interested in this position?
